Roberts Physical Therapy FAQs

No Referrals Needed

Let Us Put You on the Road to Recovery Right Now

When you face pain, sports injuries, and other physical challenges, Roberts Physical Therapy is your best choice for fast and effective care.

1. What are Roberts & Associates Physical Therapy's COVID-19 policies?

You can rest assured that your safety is our priority. We use enhanced cleaning procedures, one-on-one care, proper safety measures, and contactless payment methods. We also keep contact lists and paperwork of all patients and our physical therapist even offers telehealth services.

2. Why choose us?

Because YOUR goal is to enjoy life! Our goal is to help you overcome your current musculoskeletal issue. Since you do not need a referral to see a physical therapist, we are often able to schedule your evaluation within one to two business days of contacting our clinic. This quick turnaround time helps minimize the time it takes to return to your pre-injury status!

3. What do we treat?

We use physical therapy and aquatic therapy to treat:

Balance disorders
Chronic headaches and migraines
TMJ pain
Neck pain and whiplash
Shoulder pain
Rotator cuff injuries
Golfer's or tennis elbow
Upper and lower back pain
Sciatica
Hip pain or injuries
Knee pain or injuries
Ankle pain or injuries
Foot pain and plantar fasciitis
Arthritis
Fibromyalgia
Neurological disorders including peripheral neuropathy
Car accident injuries
Sports injuries
Sport-specific rehabilitation
Post-surgical rehabilitation
Workers' compensation claims

4. Do I need a referral to see a physical therapist?

In Wisconsin, you do not need a referral to see a physical therapist. This direct access to a physical therapist will help to decrease the recovery time needed to get you back on your feet. We will make sure to send your evaluation to your physician of choice to ensure their records are up to date on the care you are seeking.

5. What is a doctor of physical therapy?

Doctors of physical therapy are highly trained specialists who work with patients to restore their activity, strength, and motion following an injury or surgery. By the time a doctor of physical therapy is ready to begin practice, they will have undergone seven years of schooling, gained hands-on experience in a variety of clinical settings, and passed a rigorous national board exam to become eligible to be licensed in their particular state. Doctors of physical therapy must also pursue ongoing training for the duration of their careers to maintain their knowledge base.

6. What should I expect on my first visit?

On your first visit, you should arrive 15 minutes before your scheduled appointment time to complete the patient registration forms. Please bring your insurance card and any reports that you feel would assist us in understanding your condition. Wear loose-fitting, comfortable clothes to allow access to the affected area (e.g. shorts, t-shirt, sports bra, etc.).

Please plan for the initial session to last up to one hour. Your past medical and current injury history will be recorded and you'll be asked to complete a functional status measure and a physical examination will be performed to determine the nature and severity of the injury or symptoms. The exam will be followed by a discussion of your diagnosis and expectations for future sessions. In most cases, treatment will be initiated. You will spend the entire session with the undivided attention of your physical therapist.

7. What about my insurance coverage?

The staff at Roberts Physical Therapy will verify benefits with your current plan. Despite verifying your insurance, this is not a guarantee that your insurance will cover our services or that the information we are given at the time of verification is accurate. Roberts Physical Therapy encourages all of our patients to contact their insurance company, as the ultimate responsibility for payment resides with the patient. A payment toward deductible or co-pay may be required at each visit depending on the information we receive during insurance verification.

8. How is our clinic different?

The doctors of physical therapy at Roberts Physical Therapy strive to use the most effective treatment techniques while educating patients on the cause, treatment, and prevention of problems. Taking time to educate our patients sets us apart from other forms of rehabilitation and treatment. At Roberts Physical Therapy, we firmly believe that an informed patient, who understands the how and why of their injury, will have a faster and more permanent recovery than a patient who is left in the dark. See what our other great patients have said about us!

9. How long will my appointment take?

An initial eval will typically be an hour-long appointment that may include some physical therapy treatment, and all follow up appointments are scheduled for 45 minutes.

10. How long does it take to heal from this injury?

Recovery time is determined by the patient's diagnosis, how they are responding to treatment, and if they are completely their exercises outside of treatment. Patients who typically follow the plan of care provided by their physical therapist tend to have better outcomes.

11. How could aquatic therapy help?

Aquatic therapy is another treatment options that helps increase strength and balance while decreasing complaints of pain often associated with land-based activity. During the patient's initial eval the PT will discuss benefits of aquatic therapy and if it's the appropriate treatment. Aquatic therapy is only offered at our Wisconsin Rapids clinic.

12. How is this different than other treatments I have had in the past?

Although we do not know what specific treatments you received in the past without a full medical history, we believe that physical therapy is a long-term program that can help patients become less reliant on other drugs or surgeries and gain the strength and mobility to reach their health goals. A trained clinician will discuss health goals during the initial evaluation to create a plan of care that is meeting the patient's expectations.

13. How long will I need to remain in PT?

Each patient responds to treatment differently and since all bodies are not made equally, the length for which you may need physical therapy will vary. Our physical therapist work with the patient to determine the patient's health goals and create a plan together.

14. Can physical therapy help me?

Physical therapy treatments are determined during the patient's initial evaluation. During the initial appointment, a trained clinician will perform a series of tests to determine which treatment is the best option for your condition. From there a plan of care is created with the input of the patient's long-term health goals.